Deskside Technician II: Global IT Support & Growth

Stefanini North America and APAC; Miami (NM); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical insurance

Dental and vision

Job summary

Stefanini North America and APAC is seeking an on-site IT Deskside/Desktop Support professional to assist a large corporate environment. You will cover Mac and PC hardware, mobile devices, printers, AV systems, and VPN access, ensuring smooth operations for end users across locations.

The role requires strong communication, troubleshooting skills, and a willingness to provide after-hours support as needed. High School Diploma is required.

Qualifications

• Experience supporting Mac OS and Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
• Excellent verbal and written communication skills.
• Experience supporting remote facilities and users.
• Ability to perform troubleshooting and research for complex technical issues.

Responsibilities

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain system configurations and documentation
• Track and resolve incidents using the client’s ticketing tool
• Troubleshoot hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• May provide Executive support
• Other duties as assigned

Skills

Mac OS

Windows OS

Microsoft Office

Smartphones

AV Conferencing Systems

Printers & PC hardware

Customer communication

On-call support

Education

High School Diploma

Tools

Deskside / End User Support

Ticketing system

Job description

Stefanini North America and APAC is seeking an on-site IT Deskside/Desktop Support professional to assist a large corporate environment. You will cover Mac and PC hardware, mobile devices, printers, AV systems, and VPN access, ensuring smooth operations for end users across locations.

The role requires strong communication, troubleshooting skills, and a willingness to provide after-hours support as needed. High School Diploma is required.