Deskside IT Technician II: Desktop & Mac/PC Support

Stefanini, Inc; Highland Park (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Job summary

Stefanini, Inc is looking for a Deskside Technician II in Highland Park, MI. The role includes providing technical support for IT equipment in a corporate environment, managing hardware/software issues, and ensuring customer satisfaction through effective troubleshooting.

This full-time position requires a high school diploma and experience with Mac and Windows systems. Benefits include a comprehensive package with 401(k), medical, dental, and opportunities for professional development.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Deskside / Desktop / End User Computer experience in a corporate environment.

Responsibilities

• Provide technical support for IT equipment in a corporate environment.
• Troubleshoot and resolve hardware/software issues for Windows devices.
• Maintain system configurations and documentation.

Skills

Support for Mac OS and Windows OS

Experience with Microsoft Office

Technical troubleshooting skills

Excellent communication skills

Ability to lift equipment up to 50 pounds

Education

High School Diploma

Tools

Ticketing tools

AV Conferencing Systems

Job description

Stefanini, Inc is looking for a Deskside Technician II in Highland Park, MI. The role includes providing technical support for IT equipment in a corporate environment, managing hardware/software issues, and ensuring customer satisfaction through effective troubleshooting.

This full-time position requires a high school diploma and experience with Mac and Windows systems. Benefits include a comprehensive package with 401(k), medical, dental, and opportunities for professional development.