Deskside Technician II

F2Onsite; Savannah (GA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

F2Onsite in Savannah, GA seeks a Desktop Support Technician to provide on-site IT assistance for a large corporate environment. You will handle Windows 10/11, Mac devices, and mobility tools, ensuring smooth operations across multiple sites.

You will perform IMAC services, backups, migrations, and maintain systems and documentation, while participating in after-hours support and on-call rotations as needed.

Qualifications

• Provide IT support in a corporate environment.
• Support Windows 10/11, Windows PCs and Macs.
• Troubleshoot hardware, software, printers and network issues.
• Perform imaging, deployment and data migrations.
• Maintain accurate configurations and documentation.
• Participate in on-call rotations and after-hours support.

Responsibilities

• Diagnose and resolve desk-side IT issues for end users.
• Track incidents and service requests in the ticketing system.
• Support mobile devices, printers, scanners, and VPN access.
• Support executive-level users when required.
• Travel to client locations to provide on-site support.

Skills

Desktop support

Troubleshooting

Office 365

Imaging & migration

Remote desktop

On-call

Professionalism

Education

High school diploma

CompTIA A+ (preferred)

Tools

SCCM

Intune

Remote desktop tools

BitLocker security

Job description

• Start Date - ASAP - long term assignment


• Hourly Rate Range - $18.00-$19.00

Desktop Support Technician - Savannah, GA

• Start Date - ASAP - long term assignment


• Hourly Rate Range - $18.00-$19.00


• Benefits - Medical, Dental, Vision

Job Description

• Provide IT support within a large corporate environment.


• Support desktop and laptop computers, including both Windows PCs and Macs.


• Support Windows 10 and Windows 11 operating systems.


• Troubleshoot and support mobile devices, printers, scanners, wireless connectivity, VPN access, and other peripheral devices.


• Perform IMAC services, including the installation, movement, addition, and replacement of IT equipment.


• Maintain equipment repairs, spare parts, and replacement components.


• Research, troubleshoot, and resolve technical issues.


• Maintain accurate system configurations and technical documentation.


• Track and resolve customer incidents and service requests using the client's ticketing system.


• Diagnose and resolve hardware and software issues affecting Windows devices.


• Perform user data backups, restorations, and migrations.


• Provide Smart Hands support for networking, server, and telecommunications technologies.


• Manage and audit IT equipment and asset inventory.


• Research and follow appropriate knowledge base articles and documented procedures.


• Participate in on-call rotations and provide after-hours support as needed.


• Provide executive-level support when required.


• Travel to and provide support at other client locations as needed.


• Perform additional tasks associated with deskside services.


• Complete other duties as assigned.

Job Requirements

• At least two years of corporate deskside support experience or equivalent technical experience.


• Willingness to embrace innovative tools and technologies, including AI and IT health-monitoring software, to expedite issue resolution and improve the customer experience.


• Excellent technical troubleshooting and problem-solving skills.


• Ability to remain composed while handling challenging, dynamic, and time-sensitive user support needs.


• Experience supporting Microsoft Office and Microsoft 365.


• Experience with computer imaging and data migration tools and processes, such as SCCM and Intune.


• Experience supporting endpoint protection and encryption technologies, including BitLocker.


• Familiarity with remote desktop support tools.


• High school diploma or equivalent.


• Valid driver's license.


• Ability to walk, bend, and stand for prolonged periods and lift equipment weighing up to 50 pounds.


• Ability to maintain a physical presence at a Stefanini or client location throughout the assigned shift.


• High level of professionalism and strong interpersonal skills.


• Ability to maintain a neat, professional work area and appearance in accordance with site policies.


• Ability to pass a standard panel drug screening and background check.


• Ability to adhere consistently to the assigned shift schedule.

Preferred Qualifications

• CompTIA A+ certification.


• Microsoft Certified Professional certification.


• Understanding of Windows architecture, including permissions and file structures.


• Experience supporting Mac and Apple devices.


• Familiarity with basic networking concepts, including Active Directory and workstation-domain trust relationships.

Additional Information

• many positions require a strict drug and background check by our customers.


• F2OnSite supports and adheres to all state laws regarding background checks.