Deskside Technician II

Stefanini, Inc; Plaquemine (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Professional development eLearning

Job summary

Stefanini, Inc. is hiring a Deskside Technician II in Plaquemine, LA, to provide on-site IT support for desktops and laptops (Mac and PC). The role includes Windows 10/11 support, mobile devices, printers, and peripheral devices, with IMAC activities and asset management.

TWIC card and a valid driver's license are required; on-call after hours may be needed. Stefanini offers a comprehensive benefits package and opportunities for professional development through Stefanini University and other

Qualifications

• Experience providing IT equipment support in large corporate environments.
• Ability to troubleshoot Windows 10/11 and Mac/PC desktops.
• Must have TWIC card and valid driver's license as stated.

Responsibilities

• Provide deskside IT support for desktop/laptop hardware and software.
• Install/Move/Add/Change IT equipment and configurations.
• Troubleshoot and resolve Windows issues and peripheral devices.
• Assist with data backup, migration, and asset tracking.
• Support after-hours/on-call requests and possibly executive support.

Skills

Desktop support

Windows troubleshooting

Mobile devices support

Education

A+ Certification

MCP

ITIL Foundations

Lean Six Sigma

Tools

Ticketing tool

KB articles

Job description

Job Details

Deskside Technician II

Deskside Technician II Plaquemine,LA Posted:8/17/2026 Job Description Job ID#:

64658

Job Category:

Deskside Technician II

Position Type:

Full Time

Remaining Positions:

1

Details: Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Job Requirements Details:

• Supporting IT equipment in large corporate environment
• TWIC Card Required
• Valid Driver's License
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Pay Range:

Based on Experience