Deskside Technician II

Stefanini, Inc; Boynton Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini, Inc. seeks a Deskside Technician II to deliver hands-on IT support at a large corporate site in Boynton Beach, FL. You will manage Mac and Windows desktop issues, printers, mobile devices, and user data migrations within a structured support environment.

You’ll document configurations, assist with IMAC tasks, and work through a ticketing system. On-call duties and potential executive support may apply.

Qualifications

• High School Diploma required.
• Experience supporting Mac OS and Windows OS.
• Experience with printers, AV Conferencing, and mobile devices.
• Ability to research and troubleshoot technical issues.
• Deskside/Desktop support in a corporate environment.
• Ability to lift up to 50 pounds.

Responsibilities

• Support IT equipment in large corporate environments.
• Desktop/laptop tech support (Mac and PC).
• Maintain system configurations and documentation.
• Track and resolve incidents through the ticketing tool.
• Provide on-call and after-hours support as needed.
• May provide executive support.

Skills

Mac OS experience

Windows OS experience

Customer service oriented

Remote support experience

Physical lifting up to 50 lbs

Education

High School Diploma

Job description

Job Details

Deskside Technician II

Boynton Beach,FL

Full Time

Pay Range: Based on Experience

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;