Desktop Support Technician - Part Time

F2Onsite; Plano (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

F2OnSite is seeking a reliable Desktop Support Technician for part-time 20 hours per week onsite in Plano, TX. You will provide hands-on end-user support for desktops, laptops, printers, and mobile devices, troubleshoot hardware, software, and network issues, and maintain security practices.

You will document issues in the ticketing system, assist with AD, Office 365, VPN, and perform basic imaging and deployment tasks, while delivering friendly, professional service in a fast-paced environment.

Qualifications

• 1-3 years of desktop support or help desk experience preferred.
• Experience supporting Windows desktops/laptops and Microsoft 365 applications.
• Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.
• Troubleshoot and resolve hardware, software, OS, network connectivity, and application issues.
• Install, configure, image, and deploy desktops, laptops, peripherals, and software.

Skills

Desktop support

Help desk

Windows OS

Microsoft 365

Customer service

Tools

Imaging tools

Active Directory

VPN

Printer management

Job description

Desktop Support Technician - Part time - 20 hours per week
Schedule: Monday through Friday, standard business hours

Desktop Support Technician - Part time - 20 hours per week
Schedule: Monday through Friday, standard business hours
Work Location: Onsite
Start Date: September 2026
We are looking for a reliable and customer-focused Desktop Support Technician to provide hands‑on technical support for end users in a business environment. This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution.
Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Install, configure, image, and deploy desktops, laptops, peripherals, and software.
• Support Windows operating systems, Microsoft Office/Microsoft 365, email, VPN, Active Directory, and standard business applications.
• Assist with user account setup, password resets, permissions, and basic Active Directory administration.
• Document issues, resolutions, and work performed in a ticketing system.
• Escalate complex issues to higher‑level support teams when necessary.
• Perform basic network troubleshooting, including connectivity, cabling, Wi‑Fi, and IP configuration.
• Maintain inventory of IT equipment and assist with asset tracking.
• Provide excellent customer service and communicate clearly with end users, team members, and management.
• Follow company policies, security procedures, and IT support standards.
  

Qualifications

• 1-3 years of desktop support, help desk, or field technician experience preferred.
• Experience supporting Windows desktops/laptops and Microsoft 365 applications.
• Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Ability to prioritize tickets, manage multiple tasks, and work independently.
• Comfortable working onsite with end users in a professional environment.
• CompTIA A+, Network+, Microsoft certifications, or similar certifications are a plus.
  

Requirements

• Ability to lift and move computer equipment as needed.
• Reliable transportation may be required for onsite support roles.
• Must be dependable, professional, and able to work in a fast‑paced environment.
  

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.