Deskside Technician II

Stefanini, Inc; Savannah (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini, Inc is seeking a Deskside Technician II in Savannah, GA, to support IT equipment in a large corporate environment. The role involves providing desktop support for Mac and PC, troubleshooting hardware and software issues, and maintaining system documentation.

Applicants should have 2+ years of experience in corporate deskside support, strong troubleshooting skills, and be physically capable of handling equipment. The position includes a comprehensive benefits package including 401(k), paid time off, and tuition reimbursement.

Qualifications

• 2+ years of corporate deskside support or equivalent experience.
• Excellent troubleshooting capability.
• Physical ability to walk, bend, stand for prolonged periods.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop/laptop technical support for Mac and PC.
• Track and resolve customer incidents through the client’s ticketing tool.

Skills

Troubleshooting capability

Customer support

Experience with Microsoft Office

Experience with endpoints and encryption support

Education

High School Diploma or equivalent

Tools

SCCM

Intune

BitLocker

Job description

Deskside Technician II

Location: Savannah, GA

Job ID: 63948

Position Type: Full Time

Duration: Indefinite

Remaining Positions: 1

Job Description

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services. We specialize in application development, outsourcing, IT infrastructure, help desk support, desktop services, systems integration, consulting, and strategic staffing.

What will you do?

• Support IT equipment in a large corporate environment
• Provide desktop/laptop technical support for Mac and PC
• Maintain Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, and more
• Support IMAC installation, move, add, and change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Perform backup, restoration, and migration of user data
• Provide Smart Hands support with networking, server, and telecommunications technologies
• Support printer and peripheral devices
• Manage inventory of IT assets including asset auditing
• Research and follow appropriate knowledge‑base articles
• Work on‑call and other after‑hours support needs
• May provide executive support
• Perform various other deskside tasks
• Provide support at other client locations as needed
• Complete other duties as assigned

Requirements

• 2+ years of corporate deskside support or equivalent experience
• Willingness to adopt innovative tools such as AI and IT health monitoring software
• Excellent troubleshooting capability
• Ability to remain composed while handling challenging, dynamic, rapid‑response support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (BitLocker) support
• Familiarity with remote desktop support tools
• High School Diploma or equivalent
• Valid driver’s license
• Physical ability to walk, bend, stand for prolonged periods, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or client location during shift
• Demonstrated professionalism and strong interpersonal skills
• Maintain a neat, professional work area and appearance in compliance with site policies
• Pass a standard panel drug screening and background check
• Adhere to the assigned shift schedule

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture knowledge (permissions and file structure)
• Mac/Apple experience preferred
• Basic network concepts (Active Directory, workstation‑domain trust relationships)

Benefits

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Professional development eLearning programs within Stefanini University and other virtual training

Pay Range

Based on experience