Computer Deskside IT Support Technician

AXA Professionals; Savannah (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

AXA Professionals in Savannah, GA, seeks a deskside IT support technician to deliver on-site desktop/laptop support for Mac and PC, Windows 10/11, imaging, data migration, and asset management. You will resolve hardware and software issues, document configurations, and assist users across client facilities.

The role requires 2+ years of corporate deskside experience, strong troubleshooting, familiarity with SCCM/Intune, BitLocker, and remote desktop tools.

Qualifications

• 2+ years corporate deskside support or equivalent experience.
• Willing to embrace innovative tools and technology to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office / Office 365 suite.
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
• Experience with endpoint protection and encryption (Bitlocker) support.
• Familiarity with using remote desktop support tools.
• High School Diploma or equivalent.
• Maintain valid driver's license.
• Walk, bend, stand for prolonged periods, and lift equipment up to 50 pounds.
• Demonstrate high level of professionalism and strong personal interaction skills.
• Maintain neat and professional work area and appearance in compliance with site policies.
• Ability to pass standard panel drug screening and background check.
• Adhere to assigned shift schedule.

Responsibilities

• Desktop/laptop tech support (Mac and PC).
• Windows 10/11 operating systems support.
• IMAC Support - IT equipment Install/Move/Add/Change.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve incidents and requests through the client’s ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Ability to research and follow KB articles.
• Provide on-call and after-hours support as needed.
• May provide Executive support.
• Other deskside tasks at client locations.

Skills

Excellent troubleshooting

Composure under pressure

Strong interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office / Office 365

SCCM / Intune imaging

BitLocker encryption support

Remote desktop tools

Job description

What will you do?

• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

Requirements

• 2+ years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture including permissions and file structure
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)