Deskside Support Technician II – Elevate Your IT Career

Stefanini North America and APAC; Melbourne (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC is seeking a motivated Deskside IT Support technician in Melbourne, FL to provide on-site technical assistance for a large corporate environment. You will troubleshoot Windows and Mac devices, assist with imaging, migrations, and endpoint protection, and coordinate with global teams as needed.

The role requires 2+ years in corporate deskside support, strong customer service, and the ability to work in a fast-paced setting.

Qualifications

• Minimum 2 years of corporate deskside support or equivalent experience
• Excellent troubleshooting capability
• Ability to stay composed under pressure in a dynamic user-support environment
• Experience with Microsoft Office/Office 365 suite
• Familiarity with remote desktop tools and imaging software

Responsibilities

• Provide deskside IT support in a large corporate environment
• Support Windows 7/10 devices, Macs as needed
• Manage IMAC installations and moves/adds/changes
• Troubleshoot hardware/software issues and data restoration
• Maintain system configurations and documentation
• Track incidents using the client’s ticketing tool
• Provide after-hours support and possible executive support

Skills

Troubleshooting

Communication

Customer focus

On-site support

Education

High School diploma or equivalent

Tools

SCCM

Intune

Remote desktop

BitLocker support

Job description

Stefanini North America and APAC is seeking a motivated Deskside IT Support technician in Melbourne, FL to provide on-site technical assistance for a large corporate environment. You will troubleshoot Windows and Mac devices, assist with imaging, migrations, and endpoint protection, and coordinate with global teams as needed.

The role requires 2+ years in corporate deskside support, strong customer service, and the ability to work in a fast-paced setting.