Deskside Support/ PC Engineer

ECLARO; Melville (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax Benefits

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Deskside Support/PC Engineer for its client in Melville, NY. The role covers hands-on hardware repair, image deployment, and end-user computing across desktops, laptops, and mobile devices, including executive support and boardroom AV/Meet integration.

The position requires a BS degree in a tech-related field, updated certifications, and prior enterprise experience. On-site work in Melville with opportunities for remote locations is involved.

Qualifications

• BS degree in a tech-related field.
• Updated certifications.
• Previous experience in an enterprise environment.

Responsibilities

• Hands-on break/fix and hardware support for laptops/desktops, monitors, docking stations, and printers.
• Install, configure, upgrade, and troubleshoot Windows 11 and macOS client environments.
• Image, deploy, and reclaim hardware for onboarding and offboarding.
• Track incidents and service requests in a ticketing system with SLA adherence.
• Provide VIP/deskside support for executives and ensure AV/VC equipment operates (Google Meet, BYOD).
• Support Deskside operations for Client HQ in Melville and remote locations.
• Use methodical problem-solving to identify root causes and document repeatable processes.

Education

BS Degree in Tech-Related Field

Tools

Intune

SCCM

JumpCloud

Job description

Job Number: 26-04506

Melville, NY. ECLARO’s client ranks in the Top 5 Companies awarded US patents annually, and is known worldwide as a leader in the technology industry. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Do you want to work where innovation drives business? ECLARO is looking for a Deskside Support/ PC Engineer for our client in Melville, NY. ECLARO’s client ranks in the Top 5 Companies awarded US patents annually, and is known worldwide as a leader in the technology industry. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities

• Hands-on Break/Fix & Hardware Support:
• Diagnose, repair, and replace laptop/desktop components (motherboards, RAM, SSDs, screens), monitors, docking stations, and local/network printers.
• Provide technical engineering support across our enterprise for end‑user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh.
• Operating System & Software Management:
• Install, configure, upgrade, and troubleshoot Windows (11) and macOS client environments.
• User Onboarding & Offboarding:
• Image, deploy, and reclaim hardware for incoming and departing personnel using modern deployment tools
• Ticket Management & SLA Adherence:
• Track incidents and service requests in ticketing systems (PPM), maintaining detailed ticket documentation and closing tickets within defined SLAs.
• Specific knowledge and experience - Intune/SCCM/JumpCloud
• Tech Breakdown:
• 100% Deskside Support for Client HQ in Melville and Remote Locations
• Analytical Problem-Solving:
• Methodical approach to isolating variables, finding root causes, and creating repeatable documentation.
• Executive & Meeting Support:
• Provide prioritized, "white-glove " deskside support for VIPs/executives and ensure boardroom audiovisual/video-conferencing equipment (Google Meet and BYOD) operates seamlessly.

Qualifications

• BS Degree in Tech-Related Field
• Updated Certifications
• Previous experience in an Enterprise environment

If hired, you will enjoy the following ECLARO Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.