EUC/Desktop Engineer

Tata Consultancy Services; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Tata Consultancy Services in New York seeks a EUC/Desktop Engineer to provide on-site and remote deskside IT support for laptops, desktops, printers, and peripherals, addressing hardware, OS, and software issues to meet SLA targets.

You will handle asset management, VIP user support, Active Directory tasks, VPN, Office 365, and security tooling, log tickets, collaborate with IT teams, and contribute to knowledge bases for faster first-time fixes.

Qualifications

• Strong hands-on experience with Windows OS, laptops, desktops, and peripherals.
• Experience with Active Directory, Office 365, VPN, and enterprise security tools.
• Good understanding of basic networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide on-site deskside support for laptops, desktops, printers and peripherals.
• Diagnose and resolve hardware, OS, and application issues (Windows).
• Support network connectivity issues including LAN, Wi‑Fi, VPN, and docking stations.

Skills

Windows OS

Active Directory

Office 365

VPN

Networking basics

Tools

ITSM

enterprise security tools

Job description

Job Description

EUC/Desktop Engineer

The Deskside Technician provides on site and remote technical support to end users, ensuring timely resolution of hardware, software, and connectivity issues. The role focuses on incident resolution, service requests, device lifecycle (asset) management, and VIP support, working closely with Service Desk, Infrastructure, and Security teams to meet defined SLAs for deskside response and resolution

End User Support

• Provide on site deskside support for laptops, desktops, monitors, printers, peripherals, mobile devices, and accessories
• Diagnose and resolve hardware, OS, and application issues (Windows)
• Support network connectivity issues, including LAN, Wi Fi, VPN, and docking stations
• Respond to deskside incidents and service requests within agreed SLA response and resolution targets
• Log, update, and close tickets accurately in the ITSM tool, maintaining clear user communication
• Coordinate escalations to L2/L3 teams when required and track issues to closure
• Perform IMACD activities (Install, Move, Add, Change, Dispose) for end user devices
• Support user onboarding and offboarding, including device setup, access verification, and asset recovery
• Maintain accurate asset inventory and documentation
• Install, configure, and troubleshoot standard enterprise applications
• Assist with Active Directory tasks, account access issues, and MFA related problems (where applicable)
• Provide priority deskside support for VIP users, ensuring minimal business disruption
• Maintain professionalism, confidentiality, and high customer satisfaction
• Adhere to ITIL based processes for Incident, Request, Change, and Problem Management
• Contribute to knowledge base articles and documentation to improve first time fix rates
• Participate in audits, compliance checks, and continuous service improvement activities

Technical Skills

• Strong hands on experience with Windows OS, laptops, desktops, and peripherals
• Working knowledge of Active Directory, Office 365, VPN, and enterprise security tools
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi Fi)

Professional Skills

• Excellent customer service and communication skills
• Ability to manage multiple tickets and prioritize effectively
• Comfortable working in SLA driven enterprise environments
• Work from Office all the days
• May require walking between floors/buildings and lifting IT equipment
• May require travel to other office locations within New York city
• Support during business hours with flexibility for critical incidents
• SLA adherence for deskside response and resolution
• First time resolution rate
• Ticket quality and documentation accuracy
• End user satisfaction (CSAT)

Salary Range- $65,000-$70,000 a year