Deskside Support / PC Engineer

ECLARO; Melville (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

ECLARO seeks a Deskside Support / PC Engineer in Melville, NY to provide hands-on hardware and software support for end-users, including Windows and macOS, imaging, deployment, and VIP support.

You will manage tickets, coordinate with IT teams, and ensure device readiness and AV/video conferencing gear functioning; a BS degree and enterprise experience are required.

Qualifications

• BS Degree in Tech-Related Field.
• Updated Certifications.
• Previous experience in an Enterprise environment.
• Analytical Problem-Solving: Methodical approach to isolating variables, finding root causes, and creating repeatable documentation.

Responsibilities

• Hands-on Break / Fix & Hardware Support: Diagnose, repair, and replace laptop / desktop components (motherboards, RAM, SSDs, screens), monitors, docking stations, and local / network printers. Provide technical engineering support across our enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh.
• Operating System & Software Management: Install, configure, upgrade, and troubleshoot Windows (11) and macOS client environments.
• User Onboarding & Offboarding: Image, deploy, and reclaim hardware for incoming and departing personnel using modern deployment tools.
• Ticket Management & SLA Adherence: Track incidents and service requests in ticketing systems (PPM), maintaining detailed ticket documentation and closing tickets within defined SLAs. Specific knowledge and experience - Intune / SCCM / JumpCloud.
• Executive & Meeting Support: Provide prioritized, "white-glove " deskside support for VIPs / executives and ensure boardroom audiovisual / video-conferencing equipment (Google Meet and BYOD) operates seamlessly.

Skills

Hardware troubleshooting

End-user support

Windows/macOS support

VIP/Executive support

Education

BS Degree in Tech-Related Field

Tools

Intune

SCCM

JumpCloud

PPM Ticketing

Job description

Job Number: 26-04505 Do you want to work where innovation drives business? ECLARO is looking for a

Melville, NY. ECLARO’s client ranks in the Top 5 Companies awarded US patents annually, and is known worldwide as a leader in the technology industry. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Job Number: 26-04505 Do you want to work where innovation drives business? ECLARO is looking for a Deskside Support / PC Engineer for our client in Melville, NY. ECLARO’s client ranks in the Top 5 Companies awarded US patents annually, and is known worldwide as a leader in the technology industry. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities

• Hands-on Break / Fix & Hardware Support: Diagnose, repair, and replace laptop / desktop components (motherboards, RAM, SSDs, screens), monitors, docking stations, and local / network printers. Provide technical engineering support across our enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh.
• Operating System & Software Management: Install, configure, upgrade, and troubleshoot Windows (11) and macOS client environments.
• User Onboarding & Offboarding: Image, deploy, and reclaim hardware for incoming and departing personnel using modern deployment tools.
• Ticket Management & SLA Adherence: Track incidents and service requests in ticketing systems (PPM), maintaining detailed ticket documentation and closing tickets within defined SLAs. Specific knowledge and experience - Intune / SCCM / JumpCloud.
• Executive & Meeting Support: Provide prioritized, "white-glove " deskside support for VIPs / executives and ensure boardroom audiovisual / video-conferencing equipment (Google Meet and BYOD) operates seamlessly.

Qualifications

• BS Degree in Tech-Related Field
• Updated Certifications
• Previous experience in an Enterprise environment
• Analytical Problem-Solving: Methodical approach to isolating variables, finding root causes, and creating repeatable documentation.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.