Desktop Support Specialist

HCL Technologies Limited; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Life insurance

AD&D insurance

Disability insurance

Job summary

HCL Technologies Limited seeks a proactive Deskside Support Technician to deliver hands-on IT support, image devices, and maintain lab and conference room environments. You will manage hardware assets, perform imaging, and provide on-site Tier 1–2 support, with focus on meeting rooms and AV setups.

Ideal candidates have 2–5 years in deskside support, strong Windows/macOS skills, and experience with SCCM/Intune and ServiceNow. This on-site role supports hybrid teams and adheres to ITIL practices.

Qualifications

• 2–5 years of deskside/end-user support or IT field services.
• Strong knowledge of Windows and macOS environments.
• Basic understanding of device imaging and management tools (SCCM, Intune).
• Excellent communication and customer service skills.
• Experience supporting hybrid work environments.
• Experience with ticketing systems like ServiceNow.

Responsibilities

• Image and deploy laptops, desktops, mobile devices, and peripherals.
• Install, configure, and maintain AV equipment in meeting rooms.
• Provide Tier 1–2 onsite deskside support.
• Track and manage IT hardware inventory.
• Follow ITIL processes for change and incident management.
• Coordinate RMA and warranty support with vendors.
• Respond to incidents via the ticketing system SNOW.

Skills

Windows

macOS

Communication

Customer Service

Hybrid Work Experience

Tools

SCCM

Intune

ServiceNow

Job description

• We are seeking a proactive and detail-oriented Deskside Support Technician to join our IT support team.
• This role is responsible for delivering hands-on technical support to end users, provisioning and deploying devices, setting up and maintaining conference rooms and lab environments, and managing hardware assets throughout their lifecycle.

Key Responsibilities

• Image, and deploy laptops, desktops, mobile devices, and peripherals.
• Perform hardware/software installations, upgrades, and troubleshooting.
• Provide Tier 1–2 onsite and deskside support to end users.
• Install, configure, and maintain AV equipment in meeting rooms.
• Set up lab environments for testing, demos, and training sessions.
• Track and manage IT hardware inventory (procurement, deployment, returns, and disposal).
• Maintain accurate asset records using IT asset management tools.
• Coordinate RMA and warranty support with vendors as needed.
• Ensure timely response to incidents and service requests via ticketing system (SNOW).
• Follow ITIL best practices for change and incident management.

Required Qualifications

• L2 Engineer 2–5 years of experience in deskside/end-user support or IT field services.
• L3 Engineer 2–5 years of experience in deskside/end-user support or IT field services.
• Strong knowledge of Windows and macOS environments.
• Basic Understanding of device imaging and management tools (e.g., SCCM and Intune).
• Excellent communication and customer service skills.
• Experience supporting hybrid work environments.
• Experience with ticketing systems like ServiceNow.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.