Deskside IT Support Technician — Train & Resolve

City of Lincoln; Westwood (MA); On-site; USD 44,000 - 50,000; Full time

Job summary

City of Lincoln is seeking a Deskside Support Technician to perform advanced service, repair, and installation of computer products, including hardware, software, printers, and PCs. The role provides frontline technical support and trains other team members.

Candidates should have strong communication skills, be able to work independently or in a team, and maintain professional appearance. Full-time, non-exempt position with on-site responsibilities.

Qualifications

• Strong verbal and written communication skills.
• Ability to explain product material to a variety of audiences at all levels of the business.
• Ability to work independently and as a member of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organizational skills, and must possess solid customer service skills.

Responsibilities

• Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 1 support as needed.
• Escalates problems and issues to a higher level of support as needed.
• Maintains and updates work order tickets in client’s ITSM tool (ServiceNow).
• Coordinates across multiple departments/vendors to provide support.
• Trains other technicians.

Skills

Communication skills

Teamwork

Customer service

Detail oriented

Professional appearance

Verbal communication

Education

High school diploma

Associates degree / 3 years tech exp

Job description

City of Lincoln is seeking a Deskside Support Technician to perform advanced service, repair, and installation of computer products, including hardware, software, printers, and PCs. The role provides frontline technical support and trains other team members.

Candidates should have strong communication skills, be able to work independently or in a team, and maintain professional appearance. Full-time, non-exempt position with on-site responsibilities.