Deskside IT Support Technician – Onsite

SmartRecruiters, Inc.; Plymouth (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, Dental Vision & 401k

Job summary

SmartRecruiters, Inc. is seeking an intermediate-level on-site technician to perform repair and desk-side support for a variety of end-user computing devices.

The role will involve troubleshooting PCs, desktops, laptops, tablets, and printers, with emphasis on professional customer service and VIP client support. Requirements include technical school certification or equivalent (2–4 years), ITIL familiarity, and optional A+ certification.

Qualifications

• Technical school certification or equivalent (2–4 years)
• A+ certification desired

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to VIP clients.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities.
• Conduct desk-side support.
• Display strong technical and professional services skills.
• Meet customer satisfaction and operational metrics.
• Proactively communicate with end-user and service desk about arrival times, estimates and status.
• Follow documented service operations policies.
• Other duties or certifications may be assigned.

Skills

Customer communication

Desk-side support

ITIL familiarity

Hardware diagnostics

Education

Technical school certification

A+ certification

OEM certifications as directed

Tools

PC hardware

Printer repair

IMAC processes

Job description

SmartRecruiters, Inc. is seeking an intermediate-level on-site technician to perform repair and desk-side support for a variety of end-user computing devices.

The role will involve troubleshooting PCs, desktops, laptops, tablets, and printers, with emphasis on professional customer service and VIP client support. Requirements include technical school certification or equivalent (2–4 years), ITIL familiarity, and optional A+ certification.