Deskside IT Support Technician — End-User Tech

Genesis10; Glenmont (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health benefits available

401K participation

Paid time off & sick leave

Commuter benefits

Job summary

Genesis10 is seeking a Deskside Support Technician in Glenmont, NY for a contract-to-hire role with a major insurer. The technician provides hands-on hardware, software, printer, and telephony support, acting as a liaison among end users, Infrastructure, and vendors to resolve issues and support projects.

The role requires 3–5+ years in IT, strong AD/print/telephony knowledge, and a customer-focused, communicative approach.

Qualifications

• High school diploma or equivalent.
• 3–5+ years of professional IT experience, incl. 1+ year in deskside support.
• Experience in a corporate IT support environment.
• Knowledge of end-user services technologies: telephony, networking, AD, printers.
• Customer-focused with ability to support users by phone, remotely, and in person.
• Strong problem-solving and communication skills; ability to coordinate multiple issues.
• Travel about 10–15% as needed.

Responsibilities

• Serve as initial IT contact and second-level support for end-user issues and requests.
• Troubleshoot hardware, software, network, telephony, and peripheral problems.
• Perform moves, adds, changes, disposals for hardware/software including imaging and installation.
• Set up and support endpoint telephony devices (desk phones, conference room phones, mobile devices).
• Support projects, office moves, hardware refreshes, and software upgrades.
• Log, maintain, and update incidents in ServiceNow.
• Configure and install PCs, printers, and related equipment on the corporate network.
• Provide application support for Microsoft Office products (Outlook, Teams, Word, Excel).

Skills

End-user support

Customer focus

Problem solving

Verbal and written communication

Multi-tasking

Education

High school diploma

Associate degree

Bachelor's degree (preferred)

CompTIA A+

Network+

Security+

MCSE

MCSA

Tools

ServiceNow

Job description

Genesis10 is seeking a Deskside Support Technician in Glenmont, NY for a contract-to-hire role with a major insurer. The technician provides hands-on hardware, software, printer, and telephony support, acting as a liaison among end users, Infrastructure, and vendors to resolve issues and support projects.

The role requires 3–5+ years in IT, strong AD/print/telephony knowledge, and a customer-focused, communicative approach.