Deskside Support Technician - Contract to Hire

Genesis10; Glenmont (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health benefits available

401K participation

Paid time off & sick leave

Commuter benefits

Job summary

Genesis10 is seeking a Deskside Support Technician in Glenmont, NY for a contract-to-hire role with a major insurer. The technician provides hands-on hardware, software, printer, and telephony support, acting as a liaison among end users, Infrastructure, and vendors to resolve issues and support projects.

The role requires 3–5+ years in IT, strong AD/print/telephony knowledge, and a customer-focused, communicative approach.

Qualifications

• High school diploma or equivalent.
• 3–5+ years of professional IT experience, incl. 1+ year in deskside support.
• Experience in a corporate IT support environment.
• Knowledge of end-user services technologies: telephony, networking, AD, printers.
• Customer-focused with ability to support users by phone, remotely, and in person.
• Strong problem-solving and communication skills; ability to coordinate multiple issues.
• Travel about 10–15% as needed.

Responsibilities

• Serve as initial IT contact and second-level support for end-user issues and requests.
• Troubleshoot hardware, software, network, telephony, and peripheral problems.
• Perform moves, adds, changes, disposals for hardware/software including imaging and installation.
• Set up and support endpoint telephony devices (desk phones, conference room phones, mobile devices).
• Support projects, office moves, hardware refreshes, and software upgrades.
• Log, maintain, and update incidents in ServiceNow.
• Configure and install PCs, printers, and related equipment on the corporate network.
• Provide application support for Microsoft Office products (Outlook, Teams, Word, Excel).

Skills

End-user support

Customer focus

Problem solving

Verbal and written communication

Multi-tasking

Education

High school diploma

Associate degree

Bachelor's degree (preferred)

CompTIA A+

Network+

Security+

MCSE

MCSA

Tools

ServiceNow

Job description

Genesis10 is currently seeking a Deskside Support Technician for a contract to hire opportunity with a Major Insurance Company located in Glenmont, NY.

Compensation: $30.00 - $33.00 per hour, W2, based on qualifications

Position Overview

The Deskside Support Technician is responsible for supporting workplace technology and delivering a reliable end-user experience. This role provides hands-on technical support for hardware, software, printers, phones, and Windows-based devices. The position serves as a key liaison between end users, Infrastructure teams, and vendors to resolve issues and support projects.

Key Responsibilities

• Serve as the initial IT contact and second-level support resource for end-user issues and service requests
• Troubleshoot and resolve end-user hardware, software, network, telephony, and peripheral issues
• Perform moves, adds, changes, and disposals for workplace hardware and software, including imaging and software installation
• Set up and support endpoint telephony devices, including desk phones, conference room phones, and mobile phones
• Support projects, office moves, hardware refreshes, and software upgrades
• Log, maintain, and update incidents and service requests in ServiceNow
• Configure and install PCs, printers, and related equipment to connect to the corporate network
• Provide application support for Microsoft Office products, including Outlook, Teams, Word, and Excel

Primary Requirements

• High school diploma or equivalent
• 3-5+ years of professional IT experience, with at least 1 year in a Deskside Support role
• Experience working in a corporate IT support environment
• Working knowledge of end-user services technologies, including telephony, networking, Active Directory, computers, and printers
• Customer-focused attitude with the ability to support users by phone, remotely, and in person
• Strong problem-solving skills with excellent verbal and written communication abilities
• Ability to coordinate, prioritize, and resolve multiple support issues simultaneously
• Ability to travel approximately 10-15% of the time as business needs require

Desired Skills

• Associate or bachelor's degree in computer science, information technology, or a related field
• Relevant certifications such as CompTIA A+, Network+, Security+, MCSE, or MCSA

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10 #DIG10-MN