Onsite Desk-Side Engineer II: End-User IT Support

Accenture; New York (NY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

401(k) plan

Paid time off

Job summary

Accenture in Plainview, NY is seeking a Desk Side Engineer - Level 2 for a 100% onsite role at the client location. Primary responsibilities include hands-on hardware support, onboarding new end users, and resolving incidents related to Windows OS, Active Directory, and Office 365.

You will respond to tickets via phone, email, or chat, manage hardware inventory, support remote workers, and coordinate asset shipping. A minimum of 3 years in deskside support and a HS diploma are required.

Qualifications

• Minimum 3 years of Deskside Support experience, hardware troubleshooting, and first-call resolutions.
• Minimum 3 years imaging workstations, VPN/VDI support, and IT installs/moves/changes.
• Minimum 3 years asset inventory management in a corporate environment.
• High School Diploma or GED required.

Responsibilities

• Provide hands-on desktop hardware support and basic network troubleshooting.
• Respond to tickets via phone/email/chat and own issue resolution.
• Image workstations, manage software deployments, and support VPN/VDI.
• Onboard new end users and manage hardware inventory.
• Support remote workforce and asset shipping/receiving.
• Use ServiceNow for ticket tracking and updates.

Skills

Deskside support

Imaging workstations

VPN/VDI support

Inventory management

Excellent communication

Education

High School Diploma or GED

Bachelor's or Associates degree (preferred)

Tools

Windows OS

Active Directory

O365 Suite

ServiceNow

Printer support

Job description

Accenture in Plainview, NY is seeking a Desk Side Engineer - Level 2 for a 100% onsite role at the client location. Primary responsibilities include hands-on hardware support, onboarding new end users, and resolving incidents related to Windows OS, Active Directory, and Office 365.

You will respond to tickets via phone, email, or chat, manage hardware inventory, support remote workers, and coordinate asset shipping. A minimum of 3 years in deskside support and a HS diploma are required.