VIP Deskside IT Support Technician

Gr8ttek, LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Gr8ttek, LLC is seeking an L2 Deskside Support Technician for on-site, locations in New York. The role provides on-site, second-level IT support to ensure smooth operations by troubleshooting hardware, software, and network issues and supporting end-user devices.

You will collaborate with technical teams to deliver high-quality service, assist executive users, and maintain thorough documentation in ServiceNow. Strong communication and a customer-focused mindset are essential.

Qualifications

• 5–7 years of IT support experience required.
• Proven hardware/software troubleshooting with OEMs.
• Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn).
• Certifications like CompTIA A+, MCP/MCSE are desirable but not mandatory.
• Professional communication and customer-focused mindset.

Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary.
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security.
• Deliver priority services for executive and VIP users.
• Maintain accurate documentation in ServiceNow and contribute to reporting requirements.
• Perform IMAC (Install, Move, Add, Change) and break-fix activities.
• Ensure exceptional customer service and professional communication across organizational levels.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Zebra printers/scanners

SCCM/Citrix

Customer service

Tools

ServiceNow

Intune

Active Directory

LogMeIn

Job description

Gr8ttek, LLC is seeking an L2 Deskside Support Technician for on-site, locations in New York. The role provides on-site, second-level IT support to ensure smooth operations by troubleshooting hardware, software, and network issues and supporting end-user devices.

You will collaborate with technical teams to deliver high-quality service, assist executive users, and maintain thorough documentation in ServiceNow. Strong communication and a customer-focused mindset are essential.