IT Service Desk Pro — First-Contact Tech Support (On‑Site)

Genesis10; Glenmont (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking a Service Desk Specialist for an on-site contract-to-hire role with a major Insurance Company in Albany, NY or Springfield, MO. You will be the first point of contact, delivering technical support via live chat, a self-service portal, and phone while ensuring accurate ticket documentation.

The ideal candidate has 2–3+ years in IT support, ITIL knowledge, ServiceNow experience, strong communication skills, and a focus on customer service in a fast-paced enterprise environment.

Qualifications

• 2–3+ years of IT support, service desk, or related role

Responsibilities

• Serve as the first point of contact for end users by providing technical support via live chat, self-service portal, and phone

Skills

ITIL concepts

Customer service

Documentation

Technical troubleshooting

Communication skills

ServiceNow

KCS

M365

VPN

MFA

Tools

ServiceNow

M365

VPN

MFA

Job description

Genesis10 is seeking a Service Desk Specialist for an on-site contract-to-hire role with a major Insurance Company in Albany, NY or Springfield, MO. You will be the first point of contact, delivering technical support via live chat, a self-service portal, and phone while ensuring accurate ticket documentation.

The ideal candidate has 2–3+ years in IT support, ITIL knowledge, ServiceNow experience, strong communication skills, and a focus on customer service in a fast-paced enterprise environment.