Walk-Up & On-Site IT Support Specialist

Pomeroy; Benton Harbor (MI); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Pomeroy in Michigan seeks a customer-focused IT Support Specialist responsible for walk-up end-user assistance, problem diagnosis, and direct face-to-face service. You will troubleshoot Windows and Chrome devices, document fixes in ServiceNow, and support audio/visual gear for meetings.

The role requires strong communication, ability to manage on-site and remote requests, asset management, and collaboration with IT Teams to keep operations running smoothly in a fast-paced environment.

Qualifications

• Must possess strong customer service skills and professional conduct.
• Excellent written and verbal English communication.
• Ability to handle multiple tasks and deadlines in a fast-paced IT environment.
• Experience with Windows-based desktop/laptop troubleshooting.
• Familiarity with ServiceNow or similar ticketing systems.

Responsibilities

• Provide Walk-Up support for end users during business hours.
• Troubleshoot Windows and Chrome-based devices.
• Document troubleshooting steps and resolutions in ServiceNow.
• Support audio/visual equipment for meetings (Google Meet/Chrome devices).
• Imaging and setup of new devices for end users.
• PC refreshes including imaging, software installs, and configuration.

Skills

Customer service

Communication

On-site support

Problem diagnosis

Work under deadlines

Tools

ServiceNow

Windows OS

Chrome devices

Job description

Pomeroy in Michigan seeks a customer-focused IT Support Specialist responsible for walk-up end-user assistance, problem diagnosis, and direct face-to-face service. You will troubleshoot Windows and Chrome devices, document fixes in ServiceNow, and support audio/visual gear for meetings.

The role requires strong communication, ability to manage on-site and remote requests, asset management, and collaboration with IT Teams to keep operations running smoothly in a fast-paced environment.