Tier II Deskside IT Specialist | Exec Support

Dunhill Professional Search & Government Solutions; Richland (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Job summary

A leading IT services provider in Richland is seeking a Service Desk (Tier II) Deskside Support Contractor to deliver advanced technical support and maintain IT assets for clients. The ideal candidate will have over 5 years of IT support experience and strong customer service skills, along with the ability to troubleshoot and resolve both hardware and software issues. This full-time role requires a commitment to continuous learning, particularly focused on Apple devices and corporate environments.

Qualifications

• 5+ years of experience in IT support.
• US Citizen required.

Responsibilities

• Deliver deskside (Tier II) support for troubleshooting and repair.
• Respond to incidents and service request tickets according to SLAs.
• Perform routine device maintenance and proactive updates.
• Manage a loaner pool of mobile devices and peripherals.
• Prepare obsolete devices for excess with secure data removal.
• Ensure proper tracking and availability of IT assets.
• Support setup and services for meetings, both on-site and off-site.
• Install, operate, and maintain videoconference systems.
• Assist users with VPN and VDI troubleshooting.
• Maintain proficiency through ongoing certifications.
• Adapt to evolving technologies and platforms.
• Log and document user interactions and issues solved.
• Conduct root cause analysis and document findings.

Skills

Technical support troubleshooting

Customer service skills

Maintenance of IT assets

Experience with Apple devices

Education

Bachelor’s degree or technical/trade school training

Tools

CompTIA A+

ITIL v4 Foundations

Microsoft 365

Job description

A leading IT services provider in Richland is seeking a Service Desk (Tier II) Deskside Support Contractor to deliver advanced technical support and maintain IT assets for clients. The ideal candidate will have over 5 years of IT support experience and strong customer service skills, along with the ability to troubleshoot and resolve both hardware and software issues. This full-time role requires a commitment to continuous learning, particularly focused on Apple devices and corporate environments.