Deskside IT Support Specialist

Stefanini; Los Angeles (CA); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Stefanini Group is seeking a Technical Support Specialist in Los Angeles to deliver deskside IT support and on-site problem solving for clients. The role requires strong communication, customer service focus, and hands-on troubleshooting across desktops, laptops, and mobile devices.

The ideal candidate has 5+ years in desktop support, experience with Windows 7/10/11 and macOS, VPN, Remote Desktop, and ServiceNow ticketing, and is able to work in a fast-paced environment with remote collaboration

Qualifications

• Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows 11 Migration.
• Asset Tracking / Inventory Management.
• Experience with Ticketing System (ServiceNow).

Responsibilities

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager.

Skills

Deskside support

Technical troubleshooting

Customer service

Windows/macOS support

On-site support

Tools

ServiceNow

VPN

Remote Desktop

VDI

Job description

Stefanini Group is seeking a Technical Support Specialist in Los Angeles to deliver deskside IT support and on-site problem solving for clients. The role requires strong communication, customer service focus, and hands-on troubleshooting across desktops, laptops, and mobile devices.

The ideal candidate has 5+ years in desktop support, experience with Windows 7/10/11 and macOS, VPN, Remote Desktop, and ServiceNow ticketing, and is able to work in a fast-paced environment with remote collaboration