Senior Desktop Support Engineer - Deskside & Remote Help

Stefanini North America and APAC

Miami (NM)

On-site

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

Stefanini Group is seeking an experienced Level 2 Desktop Support professional to provide deskside IT support across client sites and remote locations. You will diagnose and resolve hardware and software issues, install and maintain devices, and document solutions for knowledge bases.

Strong communication and multitasking in a financial environment are essential. Minimum 5 years of relevant experience required, with proficiency in Windows/Mac, VPN, Remote Desktop, and ServiceNow.

Qualifications

5+ years in Desktop Support/Helpdesk.
Experience with Win7/10/11 and Mac OS.
Printer, PC and laptop troubleshooting proficiency.
Experience with VPN, Remote Desktop and VDI.
Strong communication and customer service skills.

Responsibilities

Provide deskside IT support quickly and professionally.
On-site analysis and resolution of desktop problems; implement fixes.
Install, configure, test, and maintain workstations and mobile devices.
Record and resolve tickets in the ServiceNow system.
Collaborate with global teams to troubleshoot issues.
Create Knowledgebase articles and document procedures.
Meet or exceed customer service levels.
Support disaster recovery testing exercises.

Skills

Deskside IT support

Windows 10/11

Mac OS support

Printer setup

VPN

Remote Desktop

ServiceNow

VDI

Time management

Tools

ServiceNow

VDI

VPN

Remote Desktop

Job description

Strong communication and multitasking in a financial environment are essential. Minimum 5 years of relevant experience required, with proficiency in Windows/Mac, VPN, Remote Desktop, and ServiceNow.

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