Senior Desktop Support Specialist

Stefanini Group; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Stefanini Group in Los Angeles is seeking an experienced deskside IT support specialist to provide swift and professional on-site assistance for clients. You will analyze, diagnose, and resolve desktop problems, install and configure workstations and mobile devices, and document solutions in Knowledgebase articles.

Applicants should have 5+ years in desktop support, experience with Windows and macOS, VPN, Remote Desktop, ServiceNow, and a proven customer-service track record in financial

Qualifications

• 5+ years of desktop support/IT Helpdesk experience.
• Experience troubleshooting printers, PCs and laptops.
• Proficient with Windows 7/10/11 and macOS support.
• Experience with VPN, Remote Desktop, and VDI.
• Experience with ServiceNow ticketing system.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems.
• Install, configure, test, maintain, monitor, and troubleshoot client workstations and devices.
• Record, update, and resolve tickets in the ServiceNow system.
• Collaborate with global support groups to troubleshoot issues.
• Document technical solutions in knowledgebase articles.
• Meet or exceed customer service level expectations.

Skills

Customer service

Communication skills

Analytical skills

Time management

Teamwork

Tools

ServiceNow

Remote Desktop

VDI

VPN

Job description

Stefanini Group in Los Angeles is seeking an experienced deskside IT support specialist to provide swift and professional on-site assistance for clients. You will analyze, diagnose, and resolve desktop problems, install and configure workstations and mobile devices, and document solutions in Knowledgebase articles.

Applicants should have 5+ years in desktop support, experience with Windows and macOS, VPN, Remote Desktop, ServiceNow, and a proven customer-service track record in financial