IT Support Pro: End-User Tech & Cloud Solutions

Childress Klein Properties Inc

Charlotte (NC)

Hybrid

USD 55,000 - 75,000

Full time

11 days ago

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Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Retirement Savings Plan

Paid Vacation & Holidays

Tuition Reimbursement

Employee Wellness Program

Gym Membership Discounts

Mentorship Programs

Job summary

Childress Klein Properties Inc is seeking an IT Support Analyst to provide end-user technology support across desktops, laptops, mobile devices, and collaboration tools. You will troubleshoot issues, document resolutions, and maintain hardware/software lifecycles for local and remote users.

The role requires strong customer service skills, Microsoft 365 expertise, and experience with endpoint management and security.

Qualifications

Bachelor's degree or equivalent work experience in computer-related field.
3-5 years of technical customer service experience.
Experience supporting Windows 10/11 in a managed enterprise environment.
Experience with Microsoft 365 apps and services (Outlook/Teams/SharePoint).

Responsibilities

Respond to, troubleshoot, resolve, and document end-user technology issues.
Deploy, configure, and support end-user hardware and software across local and remote offices.
Support Windows desktop OS, patching, endpoint security, and lifecycle replacement.
Assist with MS 365 services and applications, including Teams, OneDrive, SharePoint, and Outlook.
Support identity tasks using Microsoft Entra ID and Active Directory; MFA and password resets.