Deskside IT Support Analyst - Windows 11 & Office 365

Katten; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

medical/dental/vision

401k with employer contribution

parental leave

transportation fringe benefit program

back-up care option

generous paid time off policy

disability policies

Job summary

Katten is seeking a Support Analyst to deliver efficient Level 2 desktop support across Windows 11 and Office 365 in a 1200+ user environment. You may work onsite or remotely, reporting to the IT Support leadership and ensuring professional handling of end-user issues.

Responsibilities include mentoring junior staff, supporting VPN/VDI, and maintaining documentation and asset tracking. Must be able to work onsite Monday through Friday.

Qualifications

• High school diploma or equivalent and three or more years related experience in technology.
• MTA, MCSA Windows 11, or A+ Certification desirable.
• Experience in a large legal or professional services environment preferred.

Responsibilities

• Provide onsite Level 2 desktop support for Windows 11 and Office 365, onsite or remote as needed.
• Mentor first-level Help Desk staff by addressing escalated issues.
• Manage support for VPN/VDI, printers, and mobile devices; maintain asset records.

Skills

Customer service

Troubleshooting

Documentation

Communication

Education

High school diploma or equivalent

MTA/MCSA Windows 11 or A+ certification desirable

Tools

MS Office 365

ServiceNow

VDI

VPN

Intune

iManage

Bomgar

Active Directory

Job description

Katten is seeking a Support Analyst to deliver efficient Level 2 desktop support across Windows 11 and Office 365 in a 1200+ user environment. You may work onsite or remotely, reporting to the IT Support leadership and ensuring professional handling of end-user issues.

Responsibilities include mentoring junior staff, supporting VPN/VDI, and maintaining documentation and asset tracking. Must be able to work onsite Monday through Friday.