Onsite IT Support Analyst — Windows 11 & 365 (Legal Firm)

Katten; Washington (District of Columbia); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical/dental/vision

401k with employer contribution

Parental leave

Transportation fringe benefit

Back-up care option

Generous paid time off

Disability policies

Job summary

Katten is seeking a Support Analyst to join the IT team in Washington, DC. You will provide onsite Level 2 desktop support in a Windows 11/MS Office 365 environment for 1200+ end-users, in a firm-wide setting and in both remote and office contexts.

The role requires reliable onsite work from Monday through Friday and confidentiality in all matters. Responsibilities include mentoring Help Desk staff, resolving escalated issues across MS Windows 11, Office 365, VPN/VDI, and related tools,

Job description

Katten is seeking a Support Analyst to join the IT team in Washington, DC. You will provide onsite Level 2 desktop support in a Windows 11/MS Office 365 environment for 1200+ end-users, in a firm-wide setting and in both remote and office contexts.

The role requires reliable onsite work from Monday through Friday and confidentiality in all matters. Responsibilities include mentoring Help Desk staff, resolving escalated issues across MS Windows 11, Office 365, VPN/VDI, and related tools,