IT Support Technician: Windows 11 & Microsoft 365 Expert

Vanderheyden; Wynantskill (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Vanderheyden is seeking an IT Support Technician to provide desktop and end-user support, troubleshoot Windows 11, and assist with Microsoft 365 administration. The role covers network support, hardware repair, and cabling tasks across the organization.

Expect on-site and remote assistance with strong emphasis on documentation and customer service. Ideal candidates have 2+ years IT support, familiarity with Intune/Azure AD, and relevant certifications.

Qualifications

• 2+ years of IT support experience.
• Experience with Windows 11 environments.
• Experience with Microsoft 365 applications and services.
• Basic networking knowledge (TCP/IP, DNS, DHCP, wireless).
• Experience troubleshooting and repairing hardware.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide desktop and end-user support for Windows 11.
• Install, configure, and troubleshoot Windows 11 apps.
• Support Microsoft 365 apps and services.
• Assist with basic network administration and troubleshooting.
• Repair and maintain computer hardware and peripherals.
• Assist with cabling installations and network moves.
• Document procedures and maintain inventory records.

Skills

Windows 11 support

Microsoft 365 administration

Networking basics

Hardware repair

Customer service

Ticketing & IT assets

Mobile devices & printers

Education

Associate degree IT/related field

Certifications (A+/Network+/MS certs)

Tools

Intune

Azure Active Directory / Entra ID

Network cabling

Job description

Vanderheyden is seeking an IT Support Technician to provide desktop and end-user support, troubleshoot Windows 11, and assist with Microsoft 365 administration. The role covers network support, hardware repair, and cabling tasks across the organization.

Expect on-site and remote assistance with strong emphasis on documentation and customer service. Ideal candidates have 2+ years IT support, familiarity with Intune/Azure AD, and relevant certifications.