Help Desk Support Specialist – Windows 11 & 365

TEKsystems; United States; Hybrid; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) retirement plan

Life insurance

Disability coverage

HSA

Job summary

TEKsystems is seeking a Level 1 Help Desk Support professional in Oak Brook, IL, offering hybrid work. The role provides end-user technical support primarily by phone, email, and ticketing systems.

You will troubleshoot Windows 11, Microsoft 365, Teams, VPN, and AD issues, while logging incidents in ServiceNow for both onsite and remote users. The position is contract-based with benefits including medical, dental, vision, retirement, life insurance, disability coverage, HSA, and more.

Qualifications

• Previous help desk, service desk, or IT support experience.
• Experience supporting Windows and Microsoft 365 environments.
• Familiarity with Active Directory, VPN troubleshooting, and ServiceNow or a similar ticketing platform.

Responsibilities

• Provide technical support for end users.
• Troubleshoot Windows 11 and Microsoft 365 applications.
• Support Microsoft Teams, remote desktop tools, VPN connectivity, and other common end-user issues.
• Perform basic Active Directory support.
• Respond to incoming support calls and assigned tickets.
• Document and manage incidents through ServiceNow.
• Support both onsite and remote users.

Skills

Help desk experience

Windows & Microsoft 365

Active Directory & VPN

Tools

ServiceNow

Job description

TEKsystems is seeking a Level 1 Help Desk Support professional in Oak Brook, IL, offering hybrid work. The role provides end-user technical support primarily by phone, email, and ticketing systems.

You will troubleshoot Windows 11, Microsoft 365, Teams, VPN, and AD issues, while logging incidents in ServiceNow for both onsite and remote users. The position is contract-based with benefits including medical, dental, vision, retirement, life insurance, disability coverage, HSA, and more.