Onsite IT Support Analyst - Windows 11 & Office 365

Katten Muchin Rosenman LLP; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision

401k with employer contribution

Parental leave

Transportation fringe benefit program

Back-up care option

Paid time off

Job summary

Katten Muchin Rosenman LLP in Dallas, TX seeks a Support Analyst to deliver onsite Level 2 desktop support in a Windows 11 and Office 365 environment for 1200+ end-users, remote or on-site. You will troubleshoot hardware, software, and network issues, provide mentoring to junior staff, and maintain security best practices.

Responsibilities include desk-side support, VPN/VDI assistance, AV setup for meetings, and documenting actions in the Help Desk system.

Qualifications

• High school diploma or equivalent with 3+ years in technology.
• Certifications such as MTA/MCSA Windows 11 or A+ are highly desirable.

Responsibilities

• Provide onsite Level 2 desktop support for Windows 11 and Office 365 environments.
• Mentor first-level Help Desk Technicians and respond to escalated issues.

Skills

Windows 11 support

Office 365

Remote support

VDI

Active Directory

Security basics

Customer service

Education

High school diploma

MTA/MCSA Windows 11 or A+ Certification

Tools

MS Office 365

ServiceNow

VDI

VPN

Microsoft Authenticator

Windows 365

Intune

Entra ID

iManage

Beyond Trust Bomgar

Active Directory

Job description

Katten Muchin Rosenman LLP in Dallas, TX seeks a Support Analyst to deliver onsite Level 2 desktop support in a Windows 11 and Office 365 environment for 1200+ end-users, remote or on-site. You will troubleshoot hardware, software, and network issues, provide mentoring to junior staff, and maintain security best practices.

Responsibilities include desk-side support, VPN/VDI assistance, AV setup for meetings, and documenting actions in the Help Desk system.