Deskside Support Specialist – Windows & Mac

Artech Information System LLC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company is seeking a Desktop Support professional in Cleveland, OH. This role involves troubleshooting hardware and software issues for PCs and Macs, as well as providing support for mobility devices. Candidates should possess strong communication skills and a commitment to customer satisfaction. Experience with medical technology support is a plus. This is a long-term position with opportunities to grow within the company.

Qualifications

• Experience with PC software and hardware troubleshooting.
• Familiarity with Windows and Mac operating systems.
• Skills in handling mobility devices.

Responsibilities

• Provide desktop support for hardware and software issues.
• Assist with break/fix operations for various devices.
• Ensure high customer satisfaction.

Skills

PC SW & HW PD & Break/fix

Win and Mac OS

Mobility device OS

Written & oral communication skills

Customer satisfaction skills

Organization

Professionalism

Job description

A leading IT staffing company is seeking a Desktop Support professional in Cleveland, OH. This role involves troubleshooting hardware and software issues for PCs and Macs, as well as providing support for mobility devices. Candidates should possess strong communication skills and a commitment to customer satisfaction. Experience with medical technology support is a plus. This is a long-term position with opportunities to grow within the company.