Desktop Engineer

Cognizant; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Cognizant’s Cloud, Infrastructure, and Security Services Practice in New York City seeks a Desktop Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities include supporting market data platforms, troubleshooting issues on desktops and multi-monitor workstations, and delivering onsite and remote support in a fast-paced environment, while

Qualifications

• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.
• Strong Windows/Mac devices support and troubleshooting skills.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Skills

Windows/Mac device support

ITSM tools

Active Directory

Citrix

Microsoft 365

Networking basics

Communication & stakeholder management

Problem solving

Tools

ServiceNow

Remedy

Citrix

Microsoft 365

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role Title: Desktop Engineer

Location: New York City, NY

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation:

We are offering between $60,000 – $70,000. Applications will be accepted until Aug 17, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*