Desk-Side Support Manager (Hybrid, Public Trust)

Actionet Inc; Washington (District of Columbia); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Savings Plan

Education and Professional Training

Education and Professional Training

Flexible Spending Accounts (FSA)

Job summary

A leading IT Solutions Provider is seeking a Desk Side Support Manager in Washington, D.C. This role demands a proven track record in managing support teams, ensuring excellent service delivery, and adhering to ITIL standards. Responsibilities include supervising personnel, developing training for desktop support, and ensuring operational effectiveness across teams. Ideal candidates possess strong management skills and experience in a hybrid work environment. You will play a crucial role in enhancing user experience through effective leadership and strategic collaboration.

Qualifications

• Five or more years managing desk side support teams.
• Experience leading teams of 25+ technicians.
• Strong management skills to manage resources.

Responsibilities

• Provide supervision of all desk side personnel.
• Ensure adherence to Call Center SOPs.
• Train and mentor staff for user support.

Skills

ITIL methodologies

Agile methodologies

Customer service

Problem-solving

Time management

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in computer science/information systems

Tools

ServiceNow

Microsoft Office (Access, Excel, PowerPoint, Outlook, Word)

Job description

A leading IT Solutions Provider is seeking a Desk Side Support Manager in Washington, D.C. This role demands a proven track record in managing support teams, ensuring excellent service delivery, and adhering to ITIL standards. Responsibilities include supervising personnel, developing training for desktop support, and ensuring operational effectiveness across teams. Ideal candidates possess strong management skills and experience in a hybrid work environment. You will play a crucial role in enhancing user experience through effective leadership and strategic collaboration.