Desk-Side IT Support Specialist at a Global Firm

McDermott; Washington (District of Columbia); On-site; USD 87,000 - 110,000; Full time

Job summary

McDermott Will & Schulte seeks a Technology Support Specialist in Washington, DC to provide desk-side technology support and assist with strategic IT projects. This role relies on limited experience, under supervision, to plan and accomplish goals and requires strong communication and organizational skills.

The position involves coordinating new hire setups, AV presentations, office moves, and general IT tasks, with a focus on meeting SLAs and maintaining security and policy adherence.

Qualifications

• Associate degree required.
• At least two (2) years of technology support experience in a professional services environment.
• Strong written and verbal communication skills.
• Ability to work under tight deadlines and in fast-paced environments.
• Experience with macOS is a plus.

Responsibilities

• Interact with ACD system and IT Help Desk tickets per SLAs.
• Administer desk-side technical support for hardware/software.
• Coordinate day-to-day IT activities including new hires, conference presentations, office moves, and departures.
• Provide basic desktop application support and mobile device support; collaborate with IT peers.
• Support regional and local IT projects as directed.

Skills

MacOS experience

Hardware troubleshooting

Software troubleshooting

Communication skills

Education

Associate degree

Job description

McDermott Will & Schulte seeks a Technology Support Specialist in Washington, DC to provide desk-side technology support and assist with strategic IT projects. This role relies on limited experience, under supervision, to plan and accomplish goals and requires strong communication and organizational skills.

The position involves coordinating new hire setups, AV presentations, office moves, and general IT tasks, with a focus on meeting SLAs and maintaining security and policy adherence.