Deskside Support Manager — Lead IT Service Excellence

Brookfield; New York (NY); Sur place; USD 120 000 - 130 000; Plein temps

Avantages offerts par ce poste

Short-term incentive program (cash bonus)

Positive Work Environment

Equal opportunity employer

Résumé du poste

A global real estate services firm in New York is looking for a Manager, Deskside Support to lead a high-performing team ensuring consistent IT support across its enterprise. This role demands strong leadership with a focus on user satisfaction, operational excellence, and collaboration with regional and global teams. Ideal candidates will have extensive IT support experience, including leadership in tech environments, and a commitment to continuous improvement. Salary range is competitive, reflecting market conditions.

Qualifications

• 5–7 years of progressive IT support experience, including 3+ years in a leadership role.
• Proven success in team leadership, coaching and performance management.
• Experience in financial services and front-office support preferred.

Responsabilités

• Lead, coach and develop a high‐performing deskside support team.
• Serve as a liaison with business stakeholders to understand support needs.
• Ensure consistent, timely and high‐quality support across all user requests.

Connaissances

Team Leadership

Customer-centric approach

Problem-solving skills

Technical proficiency with ServiceNow

Knowledge of Windows OS and Microsoft 365

Formation

Bachelor’s degree in information technology or related field

Outils

ServiceNow

Windows OS

Microsoft 365

Description du poste

A global real estate services firm in New York is looking for a Manager, Deskside Support to lead a high-performing team ensuring consistent IT support across its enterprise. This role demands strong leadership with a focus on user satisfaction, operational excellence, and collaboration with regional and global teams. Ideal candidates will have extensive IT support experience, including leadership in tech environments, and a commitment to continuous improvement. Salary range is competitive, reflecting market conditions.