Deskside Support Manager — Lead IT Service Excellence

Brookfield; New York (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Short-term incentive program (cash bonus)

Positive Work Environment

Equal opportunity employer

Job summary

A global real estate services firm in New York is looking for a Manager, Deskside Support to lead a high-performing team ensuring consistent IT support across its enterprise. This role demands strong leadership with a focus on user satisfaction, operational excellence, and collaboration with regional and global teams. Ideal candidates will have extensive IT support experience, including leadership in tech environments, and a commitment to continuous improvement. Salary range is competitive, reflecting market conditions.

Qualifications

• 5–7 years of progressive IT support experience, including 3+ years in a leadership role.
• Proven success in team leadership, coaching and performance management.
• Experience in financial services and front-office support preferred.

Responsibilities

• Lead, coach and develop a high‐performing deskside support team.
• Serve as a liaison with business stakeholders to understand support needs.
• Ensure consistent, timely and high‐quality support across all user requests.

Skills

Team Leadership

Customer-centric approach

Problem-solving skills

Technical proficiency with ServiceNow

Knowledge of Windows OS and Microsoft 365

Education

Bachelor’s degree in information technology or related field

Tools

ServiceNow

Windows OS

Microsoft 365

Job description

A global real estate services firm in New York is looking for a Manager, Deskside Support to lead a high-performing team ensuring consistent IT support across its enterprise. This role demands strong leadership with a focus on user satisfaction, operational excellence, and collaboration with regional and global teams. Ideal candidates will have extensive IT support experience, including leadership in tech environments, and a commitment to continuous improvement. Salary range is competitive, reflecting market conditions.