Hybrid IT Operations Manager | Enterprise Service Delivery

Actionet Inc; Washington (District of Columbia); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Holidays: 11 per year

Paid Time Off (PTO)

Job summary

A leading technology firm in Washington, D.C. is seeking an Enterprise Operations Manager to oversee day-to-day service operations and ensure the success of customer support services. The ideal candidate will have ten years of experience in managing a large customer support center, strong knowledge of ITIL standards, and the ability to lead teams effectively. This role offers a hybrid work model and requires a Public Trust clearance. Join a passionate team dedicated to making a difference in the operational environment.

Qualifications

• Ten years managing a customer support center with 50+ staff.
• Experience with financial/regulatory agencies like the FDIC.
• Expert in IT infrastructure and software applications.
• Proven track record of implementing ITSM/ITIL improvements.

Responsibilities

• Manage day-to-day operations of services including support.
• Facilitate key meetings to assess project statuses.
• Develop corrective action plans for operational escalations.
• Lead IT projects and liaise between technical and business.

Skills

Project Management

Customer Support

Team Collaboration

ITIL Knowledge

Technical Troubleshooting

Customer Service Skills

Education

Bachelor’s degree in computer science/information systems

Tools

ServiceNow

ITIL Certification

PMI Certification

Job description

A leading technology firm in Washington, D.C. is seeking an Enterprise Operations Manager to oversee day-to-day service operations and ensure the success of customer support services. The ideal candidate will have ten years of experience in managing a large customer support center, strong knowledge of ITIL standards, and the ability to lead teams effectively. This role offers a hybrid work model and requires a Public Trust clearance. Join a passionate team dedicated to making a difference in the operational environment.