IT Service Desk Manager - Lead Customer Support & IT Ops

Insight Global; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has strong technical skills, team leadership experience, and excels in communication with stakeholders. This position requires the ability to work flexibly in a multi-site environment.

Qualifications

• 5+ years of desktop or IT support experience with progressive responsibility.
• 2+ years of team leadership or senior technician experience.
• Strong troubleshooting skills across hardware, software, imaging, and endpoint management.

Responsibilities

• Lead Desktop Support, providing supervision and coaching.
• Oversee endpoint lifecycle operations including imaging and deployments.
• Serve as the Tier 2 escalation point for advanced issues.

Skills

Desktop and IT support experience

Troubleshooting skills

Team leadership

Clear communication with stakeholders

Hands-on experience with SCCM

Job description

A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has strong technical skills, team leadership experience, and excels in communication with stakeholders. This position requires the ability to work flexibly in a multi-site environment.