Desk-side Support Analyst | Travel-Ready IT

Inceed, L.L.C.; Midland (TX); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical plans

Dental & vision

Disability insurance

PTO & 401k

Weekly pay via direct deposit

Job summary

Inceed, L.L.C. is seeking a Desk side Support Analyst in Midland, Texas for a contract role to keep hardware, software, and workplace technology running smoothly. You’ll support end users, troubleshoot issues, and assist with deployments in a dynamic IT environment.

The ideal candidate holds a BS in computer science or equivalent, has 3+ years of desktop support, and is proficient with Windows 10 and Office 365, Windows Server, and directory services. Travel up to 40% may be required.

Qualifications

• Bachelor’s degree in computer science or equivalent
• 3+ years of desktop support experience
• Strong knowledge of Windows 10 and Office 365
• Experience supporting Windows Server environments
• Understanding of Exchange integration and directory services
• Ability to troubleshoot connectivity in complex environments
• Experience with ITIL-based service management tools
• Valid driver’s license with a safe driving record
• Valid passport and ability to travel within North America

Responsibilities

• Provide responsive support to end users across desktop technologies
• Troubleshoot hardware, software, and operating system issues
• Support printers, scanners, phones, and wireless devices
• Assist with imaging and deployment of computers and laptops
• Coordinate upgrades, patching, and build activities
• Travel to field sites for maintenance and inventory support
• Document issues, trends, and technical solutions clearly
• Collaborate with internal teams and vendors on technical projects
• Support end-user training and technical documentation
• Apply service management processes and ITIL-aligned practices

Skills

Desktop support

Windows troubleshooting

Office 365 knowledge

Windows OS

Travel readiness

ITIL knowledge

Education

Bachelor’s degree in computer science or equivalent

Tools

Windows Server

Active Directory

Exchange integration

ITIL tools

Job description

Inceed, L.L.C. is seeking a Desk side Support Analyst in Midland, Texas for a contract role to keep hardware, software, and workplace technology running smoothly. You’ll support end users, troubleshoot issues, and assist with deployments in a dynamic IT environment.

The ideal candidate holds a BS in computer science or equivalent, has 3+ years of desktop support, and is proficient with Windows 10 and Office 365, Windows Server, and directory services. Travel up to 40% may be required.