Desk-Side Support Analyst — Travel‑Ready IT Support

Inceed; Midland (TX); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Health insurance options

401k

Paid time off

Weekly direct deposit

Job summary

Inceed is seeking a skilled Desk Side Support Analyst in Midland, Texas, to provide top-notch support for end-users. This role offers a chance to engage in significant projects while collaborating with the Technical Support Supervisor.

Ideal candidates will have at least a Bachelor's degree in computer science, experience with Windows 10, SharePoint, Office 365, and 3 years of desktop support experience. Competitive compensation of $30 - $40/hour based on experience.

Qualifications

• 3 years of desktop support experience.
• Valid passport for travel within North America.
• Strong communication skills and documentation ability.

Responsibilities

• Provide customer-centric support to end-users.
• Troubleshoot and maintain local site hardware and software.
• Participate in system replacement and upgrade projects.
• Analyze problems to determine trends and solutions.

Skills

Customer support

Troubleshooting

Windows 10

SharePoint

Office 365

Education

Bachelor’s degree in computer science or equivalent

Tools

ITIL compliant service management software

Job description

Inceed is seeking a skilled Desk Side Support Analyst in Midland, Texas, to provide top-notch support for end-users. This role offers a chance to engage in significant projects while collaborating with the Technical Support Supervisor.

Ideal candidates will have at least a Bachelor's degree in computer science, experience with Windows 10, SharePoint, Office 365, and 3 years of desktop support experience. Competitive compensation of $30 - $40/hour based on experience.