Desk Side Support Analyst

Inceed; Midland (TX); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Health insurance options

401k

Paid time off

Weekly direct deposit

Job summary

Inceed is seeking a skilled Desk Side Support Analyst in Midland, Texas, to provide top-notch support for end-users. This role offers a chance to engage in significant projects while collaborating with the Technical Support Supervisor.

Ideal candidates will have at least a Bachelor's degree in computer science, experience with Windows 10, SharePoint, Office 365, and 3 years of desktop support experience. Competitive compensation of $30 - $40/hour based on experience.

Qualifications

• 3 years of desktop support experience.
• Valid passport for travel within North America.
• Strong communication skills and documentation ability.

Responsibilities

• Provide customer-centric support to end-users.
• Troubleshoot and maintain local site hardware and software.
• Participate in system replacement and upgrade projects.
• Analyze problems to determine trends and solutions.

Skills

Customer support

Troubleshooting

Windows 10

SharePoint

Office 365

Education

Bachelor’s degree in computer science or equivalent

Tools

ITIL compliant service management software

Job description

Compensation

$30 - $40 /hour, depending on experience

Location

Midland, Texas

Inceed has partnered with a great company to help find a skilled Desk Side Support Analyst to join their team!

Join a dynamic and entrepreneurial environment specializing in midstream oil and gas solutions. As a Desk Side Support Analyst, you'll work closely with the Technical Support Supervisor, providing top-notch support for end-users. This role offers a fantastic opportunity to work with leading-edge technology and contribute to significant projects within the company.

Key Responsibilities & Duties

• Provide customer-centric support to end-users
• Troubleshoot and maintain local site hardware and software
• Collaborate with internal and external management on technical solutions
• Participate in system replacement and upgrade projects
• Travel up to 40% for maintenance and installations
• Provide general end-user training and documentation
• Coordinate technology evaluations and deployments
• Analyze problems to determine trends and solutions
• Adhere to ITIL methodologies for service lifecycle management
• Ensure high reliability and usability of delivered solutions

Required Qualifications & Experience

• Bachelor’s degree in computer science or equivalent
• 3 years of desktop support experience
• Proven knowledge of Windows 10, SharePoint, Office 365
• Valid passport and ability to travel within North America
• Experience with ITIL compliant service management software
• Strong communication skills and documentation ability
• Valid Driver’s License with a safe driving record

Nice to Have Skills & Experience

• Familiarity with Terminal Boss, Bourque Data Systems, SCADA
• Experience with networking concepts and troubleshootingKnowledge of industry standard end-user technologies
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Our client is unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.