Deskside & Remote Support Specialist (Windows/VDI)

Artech Information System LLC; Southfield (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company in Southfield, MI is seeking candidates for IT support roles. Ideal applicants should diagnose and resolve Microsoft OS problems, possess strong communication skills, and have hands-on experience with DESKSIDE and Remote support. Responsibilities include application installation, desktop setup, and client interaction. Candidates should expect a one-year contract with possible extension. This role requires flexibility and technical expertise in a corporate environment.

Qualifications

• Candidates should diagnose and remedy complex Microsoft OS problem tickets.
• Break/Fix troubleshooting experience in larger corporate environments is a must.
• Good verbal and written communication skills required.

Responsibilities

• Configure and install common applications.
• Install/remove desktop PCs and monitors.
• Interact positively with clients during support tasks.

Skills

DESKSIDE support

Remote / CTS Support

SCCM

Windows

Incident management

Break/Fix troubleshooting

Remote ticket resolution

Job description

A leading IT staffing company in Southfield, MI is seeking candidates for IT support roles. Ideal applicants should diagnose and resolve Microsoft OS problems, possess strong communication skills, and have hands-on experience with DESKSIDE and Remote support. Responsibilities include application installation, desktop setup, and client interaction. Candidates should expect a one-year contract with possible extension. This role requires flexibility and technical expertise in a corporate environment.