Design & Trade Team Leader | Elevate In-Store Experience

Crate & Barrel; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel in New York is seeking a Team Leader – Design & Trade to oversee daily design and trade operations while coaching the team to excel in service and achieve sales goals.

You will drive in-store experiences through clienteling, CBHCC initiatives, and design service appointments, collaborating with the Design Coordinator on appointment management and replenishment, and leading by example to maximize design services performance.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Strong delegation skills.
• Data entry skills.
• Significant time on the sales floor interacting with customers, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Team leadership

Strong communication

Organizational skills

Problem solving

Coaching

Customer service

Sales focus

Time management

Tools

Microsoft Office

Google Applications

Tablet devices

Computer systems

Job description

Crate & Barrel in New York is seeking a Team Leader – Design & Trade to oversee daily design and trade operations while coaching the team to excel in service and achieve sales goals.

You will drive in-store experiences through clienteling, CBHCC initiatives, and design service appointments, collaborating with the Design Coordinator on appointment management and replenishment, and leading by example to maximize design services performance.