Design & Trade Team Lead: Elevate Sales & Service

Crate & Barrel; Sarasota (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader for Design Services & Trade to guide daily operations, coach the team, and drive exceptional service that supports sales goals. You'll manage design desk activities, participate in appointment management, and partner with the Design Coordinator to deliver outstanding customer experiences.

In this role you will lead a designated team, train associates, monitor performance, and use store KPIs to optimize design services, Trade initiatives, and clienteling

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication

Organizational skills

Problem solving

Delegation

Data entry

Tools

Microsoft Office

Google applications

Job description

Crate & Barrel is seeking a Team Leader for Design Services & Trade to guide daily operations, coach the team, and drive exceptional service that supports sales goals. You'll manage design desk activities, participate in appointment management, and partner with the Design Coordinator to deliver outstanding customer experiences.

In this role you will lead a designated team, train associates, monitor performance, and use store KPIs to optimize design services, Trade initiatives, and clienteling