Design & Trade Team Lead: Elevate Customer Experience

Crate & Barrel; Burlington (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel in Burlington, MA is seeking a Team Leader – Design Services & Trade to lead daily operations of the design and trade business, coaching the team to deliver exceptional service and achieve sales goals.

You will drive the in-store customer experience through CBHCC, clienteling, and design service appointments, oversee the design desk, and partner with the Design Coordinator on appointment management and sales aid replenishment.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures as applicable.
• Understand and follow company systems, policies and procedures including loss prevention, security and safety guidelines.
• Promote sales as they pertain to the position and act as Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, plans, customer feedback and associate performance.
• Ensure all customers receive gracious, quick and efficient service.

Skills

Communication

Interpersonal skills

Organization

Problem solving

Delegation

Data entry

Job description

Crate & Barrel in Burlington, MA is seeking a Team Leader – Design Services & Trade to lead daily operations of the design and trade business, coaching the team to deliver exceptional service and achieve sales goals.

You will drive the in-store customer experience through CBHCC, clienteling, and design service appointments, oversee the design desk, and partner with the Design Coordinator on appointment management and sales aid replenishment.