Design & Trade Team Leader - Elevate Customer Experience

Euromarket Designs, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Euromarket Designs, Inc. (Crate and Barrel/CB2) is seeking a Team Leader for Design Services & Trade to drive in-store customer experiences and lead a designated team. You will coach, mentor, and develop staff, manage workflows, and partner with leadership on performance and product knowledge.

This role requires strong leadership and a customer-focused mindset in a fast-paced retail environment. You will coordinate with the Assistant Store Leader to optimize sales, designate responsibilities,

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Problem solving

Delegation

Tools

Microsoft Office

Google Apps

Computer systems

Tablet devices

Job description

Euromarket Designs, Inc. (Crate and Barrel/CB2) is seeking a Team Leader for Design Services & Trade to drive in-store customer experiences and lead a designated team. You will coach, mentor, and develop staff, manage workflows, and partner with leadership on performance and product knowledge.

This role requires strong leadership and a customer-focused mindset in a fast-paced retail environment. You will coordinate with the Assistant Store Leader to optimize sales, designate responsibilities,