Design & Trade Team Lead — Elevate Customer Experience

Crate & Barrel; King of Prussia (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Crate & Barrel in King of Prussia, PA is seeking a Team Leader – Design & Trade to guide daily operations of the design and trade business and coach the team to deliver exceptional service and hit sales goals. Reporting to the Assistant Store Leader – Design & Trade, you will drive in-store experiences through clienteling, design service appointments, and effective use of sales tools.

You will lead, train, and develop associates, manage workflow, and ensure adherence to company policies while

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and apply company systems, policies and procedures including loss prevention, security and safety guidelines.
• Promote sales as they pertain to, or are driven by, leadership on duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results and feedback.
• Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors

Skills

Leadership

Communication

Coaching

Customer service

Sales skills

Time management

Organizational skills

Problem solving

Delegation

Data entry

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Crate & Barrel in King of Prussia, PA is seeking a Team Leader – Design & Trade to guide daily operations of the design and trade business and coach the team to deliver exceptional service and hit sales goals. Reporting to the Assistant Store Leader – Design & Trade, you will drive in-store experiences through clienteling, design service appointments, and effective use of sales tools.

You will lead, train, and develop associates, manage workflow, and ensure adherence to company policies while