Design & Trade Team Lead — Elevate Customer Experience

Crate & Barrel; Paramus (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Crate & Barrel in Paramus, NJ, is seeking a Team Leader – Design Services & Trade to lead daily design and trade operations and coach the team to meet sales goals.

You will drive the in-store customer experience through clienteling, CBHCC, and design service appointments, while overseeing design desk operations and collaborating with the Design Coordinator on appointment management and sales aid replenishment.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Possess understanding of company systems, policies and procedures including loss prevention, security and safety guidelines.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Job description

Crate & Barrel in Paramus, NJ, is seeking a Team Leader – Design Services & Trade to lead daily design and trade operations and coach the team to meet sales goals.

You will drive the in-store customer experience through clienteling, CBHCC, and design service appointments, while overseeing design desk operations and collaborating with the Design Coordinator on appointment management and sales aid replenishment.