Design & Trade Team Leader: Elevate Customer Experience

Crate & Barrel; Portland (OR); On-site; USD 46,000 - 62,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader for Design Services & Trade in Portland to drive daily operations, coach staff, and exceed design-service sales goals. You’ll lead the design desk, manage appointments, and partnerships with the Design Coordinator to ensure top-tier customer experiences.

Reporting to the Assistant Store Leader, you’ll mentor the team, execute clienteling initiatives, and monitor KPIs to maximize design services performance while maintaining brand standards on the shop

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Promote sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Delegation

Coaching

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader for Design Services & Trade in Portland to drive daily operations, coach staff, and exceed design-service sales goals. You’ll lead the design desk, manage appointments, and partnerships with the Design Coordinator to ensure top-tier customer experiences.

Reporting to the Assistant Store Leader, you’ll mentor the team, execute clienteling initiatives, and monitor KPIs to maximize design services performance while maintaining brand standards on the shop