Design Services & Trade Team Lead

Crate & Barrel; Golden Isles (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader for Design & Trade to drive daily operations of the design desk and trade services while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you will lead customer acquisitions, clienteling, and design service appointments to enhance the in-store experience.

You will mentor associates in product knowledge, selling, and service standards, manage workflows and KPIs, and partner

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.

Skills

Communication

Organizational skills

Time management

Problem solving

Delegation

Data entry

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate and Barrel is seeking a Team Leader for Design & Trade to drive daily operations of the design desk and trade services while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you will lead customer acquisitions, clienteling, and design service appointments to enhance the in-store experience.

You will mentor associates in product knowledge, selling, and service standards, manage workflows and KPIs, and partner